Questrom · MS718 · Fall 2026

Weekly Exemplars

Week 1

Name, Promise & the Brand Site

Pick the customer you're built for, name the one you give up, and build a brand page that shows it.

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Week 2

The Signature Moment

Own one moment in the customer's visit and design a ritual you run there every time, rendered as a five-panel storyboard.

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Week 3

The Growth Campaign

Turn one experience into a small campaign across the funnel: an ad, an in-store moment, and a way to keep people coming back.

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Week 4

Flow & Constraint Map

Find the one bottleneck at your busiest hour, then prove the fix on two numbers: completed journeys and cost to serve.

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Week 5

Keep Your Best

Deliver an EVP to one barista under a real budget, and see whether your plan keeps them and the business healthy.

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